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If the Tim Hortons app price doesn't match the register, report it to Guest Care: choose Store & Menu, then Menu Item Pricing Issue, and give the store address and both prices. The help centre doesn't explain why prices differ, and an offer can lower your total.
Why Can App Prices Differ From the Store?
The official help centre does not say why a store's price can differ from the app. It does say that Tim Hortons restaurants are individually owned. Canadian orders are shown in Canadian dollars, and U.S. orders in U.S. dollars. A third-party explanation that franchisees set prices within a range was not confirmed by an official source, so we don't repeat it here.
How to Report a Price Difference
- Open the Tim Hortons app and select Store & Menu.
- Select Menu Item Pricing Issue.
- Give the address of the store where you saw the difference.
- List each item you bought, the price shown in the app, and the price shown in the restaurant.
What to Have Ready
Gather three things before you report:
- A screenshot of the app price, taken before you pay.
- The store address and the date and time of your order.
- The price displayed in the restaurant, from the menu board or the receipt.
Is It a Price Difference or an Offer?
An offer can make your total lower than the menu price, and that is not a pricing error. Offers in the app are personal and change each week. You can activate several offers, but only one can be used per order, and the one with the highest saving is applied automatically. If you used an offer, check its details before you report a difference. The same offers appear in the app and on the website once you sign in to your Tims Rewards account.
What About Delivery Apps?
Orders placed through Uber Eats, DoorDash or SkipTheDishes were not placed through the Tim Hortons app. The official help centre says Tim Hortons cannot access those orders, so their prices are set by that delivery service. For a price problem with one of those orders, contact the service you used.
Frequently Asked Questions
Why is the Tim Hortons app price different from the store?
The official help centre does not say why. Restaurants are individually owned, and the help centre does not explain how each store's prices are set.
How do I report a price difference in the Tim Hortons app?
Select Store & Menu, then Menu Item Pricing Issue. Give the store address, the items, the app price and the in-store price.
Which part of the app do I use to report a price issue?
The Store & Menu section, under Menu Item Pricing Issue.
What information does Guest Care need?
The address of the store, the items you bought, the price in the app, and the price shown in the restaurant.
Is a lower price in the app always a mistake?
No. An offer can lower your total, so check the offer details before you report anything.
Do Tim Hortons app prices show in Canadian dollars?
Yes. Orders placed in Canada are shown in Canadian dollars, and U.S. orders in U.S. dollars.
Can I get a refund for a price difference?
The help centre directs price differences to Guest Care through the report steps above. It does not promise a refund, so describe what you were charged.
Can Tim Hortons fix a price on my order from Uber Eats or DoorDash?
Tim Hortons cannot access orders not placed through its app. Contact the delivery service you used.
Do app offers and website offers match?
Yes. Once you sign in to your Tims Rewards account, you get the same offers in the app and on the website.
How many offers can I use on one order?
One. You can activate several, and the one with the highest saving is applied.
Why did my offer change this week?
Weekly offers change based on your past orders and what Tim Hortons thinks you would like. The help centre says to check back each Monday.
This is an independent guide, not affiliated with Tim Hortons or Restaurant Brands International. The reporting steps come from Tim Hortons' help centre. The help centre does not explain why prices differ between the app and a store. See Sources.